HomeHealth ServicesPharmacyNew Prescriptions - Transfers
Health Services
Redirecting...
Family Medicine Clinic
Internal Medicine Clinic
Pediatrics
Mental Health
Surgery
Orthopedics
Physical Performance Service Line
Public Health
Contraceptive Care
Readiness
Radiology
Specialty Care
Laboratory
Dental
Vision
Men's Health
Cancer Care Program
Inpatient Care Units
About New Pharmacy Prescriptions & Your Options
The TRICARE Pharmacy Program provides prescription drug coverage for all TRICARE beneficiaries. There are several options for filling your prescriptions. They include military pharmacies, TRICARE Pharmacy Home Delivery, TRICARE retail network pharmacies, and non-network pharmacies. A nominal copay may apply.
New Prescriptions from Madigan Providers
If your provider is located at Madigan (virtual visit or in-person visit), contact our Pharmacy Call Center at253-968-2586 to inquire if your prescription has been received by the pharmacy.
New Prescriptions from Network (Non-Madigan) Providers
Paper prescriptions written by network providers (non-Madigan providers), must now be dropped off inside Madigan's Main Outpatient Pharmacy can befilled there thesame-day in most situations.
Additional Options for Paper Prescriptions Written By Network (Non-Madigan) Providers:
Go to any retail pharmacy of your choice (except CVS pharmacies). A nominal copay may apply. Visit this website to determine if a copay exists for your medication:https://www.express-scripts.com/frontend/open-enrollment/tricare/fst/#/
You can fill any chronic (long-term) medication at a retail pharmacy up to TWO TIMES, then you will be asked to pay the full prescription price. See this link for full cost prescription pricing:https://militaryrx.express-scripts.com/price-medication.
If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.
Information for Active Duty Service Members:
- Active Duty Service Members can receive prescriptions at the Madigan's Main Outpatient Pharmacy .
- Any acute prescription (usuallya one-time fill, such as an antibiotic for pneumonia) can be filled at any Retail Pharmacy(excluding CVS pharmacies). There is zero charge for active duty for most common medications. A nominal copay will be requested for all other beneficiaries.
- Any chronic prescription (e.g. long-term blood pressure medication, allergy medications, etc.) can only be filledTWO TIMESfor zero copay at a retail pharmacy. After thoseTWO TIMES, you will be asked to pay the full prescription price. The ideal situation is to fill ONE fill in the retail pharmacy, and simultaneously ask your provider to send your chronic prescription to the Express Scripts Mail Order Pharmacy. Visithttps://militaryrx.express-scripts.com/home-deliveryfor more information. Your chronic prescriptions will be mailed to you at zero cost to you. You can visit thelink aboveto register yourself in the Home Delivery System or download the mobile app by searching “EXPRESS SCRIPTS” in your APP STORE.
- Active Duty Service Members can visit the Express Scripts Mail Order Pharmacy site at any time athttps://militaryrx.express-scripts.com/home-deliveryto request a transfer of your medication FROM the Madigan Main Pharmacy TO Express Scripts for zero charge Home Delivery. To start the process, call the Madigan Pharmacy Call Center and Transfer Prescription Line at253-968-2586. Ask our staff to TRANSFER your active prescriptions to Express Scripts Home Delivery.
- Please Be Aware:In accordance with TRICARE Express Scripts policy,wecannottransfer CONTROLLED substances prescriptions --these require a hard copy/paper prescription from the provider.
- Your clinic team/provider will provide you with current instructions for any new, acute (one-time) prescription medication that requires you to start on the day of your visit.
All Other Beneficiaries Seen at Madigan (Family members & Retirees)
If you have an appointment in a clinic at Madigan, you can ask your clinic team/provider to electronically prescribe your acute (one-time) or chronic (long-term) prescription to:
- Retail Pharmacy of your choice(excluding CVS pharmacies). A nominal copay may apply. Visit this website to determine if a copay exists for your medication.https://www.express-scripts.com/frontend/open-enrollment/tricare/fst/#/
- You can fill any acute (one-time) medication at a retail pharmacy; a nominal copay will apply.
- You can fill any chronic (long-term) medication at a retail pharmacy up to TWO TIMES, then you will be asked to pay the full prescription price. A nominal copay will apply. See this link for full cost prescription pricing,https://militaryrx.express-scripts.com/price-medication.
- If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.
- You can ask your clinic team/provider to electronically prescribe any chronic (ongoing/long-term medication) to any retail pharmacy as above.
- You can ask your clinic team/provider to write a hard copy/paper prescription for you to take to a retail pharmacy of your choice. Nominal copay charges will apply as above.
- You can pick up your chronic, prescribed medication in Madigan’s Outpatient Pharmacythe next business day following your Madigan clinic visit.
- Your clinic team/provider will give you current instructions for any new, acute (one-time) prescription medication that requires you to start on the day of your visit.
How to Transfer Prescriptions to a Retail Pharmacy
If you have ongoing/long-term, chronic medication prescriptions currently being filled at the Madigan Main Outpatient Pharmacy, see your options below to fill your prescriptions:
- You can request to TRANSFER OUT your prescriptions to one of the following:
- Retail pharmacy of your choice (except CVS). A nominal copay may apply. Visit this website to determine if a copay exists for your medication:https://www.express-scripts.com/frontend/open-enrollment/tricare/fst/#/
- You can fill any chronic (long-term) medication at the retail pharmacy up to TWO TIMES, then you will be asked to pay the full prescription price. See this link for full cost prescription pricing:https://militaryrx.express-scripts.com/price-medication.
- If your medication is not covered by TRICARE, speak with your provider about an alternative medication that may also work for you.
Madigan’s patients can also transfer chronic (long-term) prescriptions to mail order for home delivery.With the convenience and ease of the TRICARE Home Delivery Pharmacy Program, you can spend less time waiting at the pharmacy and more time with family and friends.
Click Here to Learn More About Transferring Your Prescriptions to Mail Order
Contact The Pharmacy
9040 Jackson Ave. Tacoma, WA 98431
Pharmacy Hours of Operation:
Lobby: Monday thru Friday 8:30 a.m. - 5 p.m.
Lobby: Saturday 8:30 a.m. - 3 p.m.
*Delayed opening on 2nd Wednesdays of each month at 10:30 AM for
training. Discharge patients from ER and/or Surgery clinics, please proceed to
Discharge Pharmacy (Window 1) by Orthopedics/Podiatry clinic.
(All locations are closed on observed Federal holidays.)
Pharmacy Call Center:
• Phone Number: 253-968-2586
• Hours of Operation: Monday thru Friday 8:30AM-4:30PM
Pharmacy Refills
Pharmacy refills are filled by calling the automated refill line at:
253-968-2999
For refill request via the MHS GENESIS PATIENT PORTAL
CLICK HERE
Madigan Information
Telephone Number(s)
Puget Sound Military Appointment Center:
(800) 404-4506
Hours:Monday-Friday, 6 a.m.-8 p.m.
Saturday and Sunday, 8 a.m.-5 p.m.
(Appointment Center is Closed on Federal Holidays)
Madigan Directory Assistance:
(253) 968-1110
Health Net Federal Services:
(844) 866-9378
Madigan Referral Management Center:
253-968-1145 option #5
Patient Assistance Center:
(253) 968-1145
Beneficiary Counseling & Assistance Coordinators:
(253) 968-1145, option #3
Patient Advocacy
253-968-1145, option #4
Nurse Advice Line (always open):
(800) TRICARE (874-2273)
___________________________
Need Guidance AboutA ReferralOr Consultation For Specialty Care?Download The Specialty Care Referral Guide
THE MHS GENESIS PATIENT PORTAL
Your Electronic Health Record
Location: Click Map Below for Directions
9040A Jackson Ave, Joint Base Lewis-McChord, WA 98431
Need to Update Your Information in DEERS? Click Here
